BILLING + PAYMENT
All payment is due upfront. Madalynne accepts all major credit cards through Square and PayPal. Madalynne does not except cash.
REFUNDS + EXCHANGES
Due to the fact that ready made products are made to order and fabrics and trims are cut for each DIY kit, tefunds are not available unless an item(s) is damaged . If an item is damaged, please email hello@madalynne.com. In the event that an item is returned, Madalynne will send a shipping label. A refund will be issued once the package is scanned or returned back to Madalynne.
INTELLECTUAL PROPERTY
All Madalynne patterns are for personal use only. Patterns must not be used for commercial or business purposes.
SHIPPING + DELIVERY TIMES
Madalynne ships to all countries via USPS. If you live outside the U.S. and would like information or rates about shipping via DHL or FedEx, please email hello@madalynne.com.
After placing an order, you will receive an email confirmation from Madalynne Intimates. Please be sure to check spam and promotions folder. Madalynne uses a third party for shipping. When your order is packed and ready for shipping, you will receive another email from GoShippo with tracking information. Again, please be sure to check spam and promotions folder. If you received the email from GoShippo, that means your order was dropped off at the post office the next business day.
Due to the pandemic and increase in online ordering, USPS continues to experience delays. Please note that because USPS is overwhelmed, it doesn’t always scan packages. So packages may show in “Pre-transit”, “In Transit to Next Facility” or may not not show any activity days or weeks. This could mean that it won’t get scanned until it reaches its final destination. Customers can reach out to USPS to receive more information. Madalynne does not reach out on behalf of customers. If a package is showing “Pre-transit” or “In Transit to Next Facility” 45 business days after label has been created, please email hello@madalynne.com to discuss a replacement.
DISPUTES
If you have any disputes, please email hello@madalynne.com
CONTACT INFORMATION
Madalynne Intimates
3101 W. Glenwood Avenue
Philadelphia, PA 19121
hello@madalynne.com
954-448-9968
PRIVACY POLICY
Madalynne does not share customer contact information with any third parties. All contact information shared is kept private.
Madalynne appreciates your understanding and patience. We hope every customer receives their order quickly.